Hiring: Manager, Moderation Quality Company: TikTok USDS Joint Venture Location: San Jose, CA Job Posted Time: 2026-09-09 17:57:26 Employment Type: Full-time Target Skills & Keywords: Trust & Safety, Content Moderation, Quality Assurance, QA Framework, Auditing, Calibration, Root Cause Analysis (RCA), Data Analytics, Operational Excellence, People Management, BPO Operations, SQL, Tableau, Cross-functional Collaboration, Program Management, KPI Management, AI Model Evaluation Experience: - 5+ years of experience in Trust & Safety, with at least 3 years focused on quality assurance, analytics, or operational excellence - 2+ years of direct people management experience, with a proven track record of building and developing successful teams - Demonstrated experience using data to influence leadership and driving significant operational improvements - Experience managing quality programs for large-scale, global BPO operations (preferred) - Experience presenting complex data and strategic recommendations to executive-level audiences (preferred) - Experience leading large, cross-functional initiatives (preferred) Required Skills: - Deep expertise in designing and scaling QA programs (auditing, calibration, RCA) in a content moderation environment - Exceptional ability to navigate ambiguity, lead through influence, and manage competing priorities in a fast-paced environment - Strong team leadership, mentoring, and coaching capabilities - Ability to design and own end-to-end quality assurance frameworks - Proficiency in translating performance data and error trends into strategic initiatives - Strong stakeholder management and communication skills - Data-driven decision-making and reporting automation - Advanced proficiency in data analysis and visualization tools such as SQL and Tableau (preferred) - Ability to partner with Product and Engineering teams on tooling and automation solutions (preferred) - Strong program management skills (preferred) Qualifications: - BA/BS degree or equivalent experience - Proven ability to set and enforce quality KPI targets across internal and vendor teams - Experience overseeing evaluation of moderation AI model performance from a quality perspective - Capability to drive "quality intelligence" through impactful analyses, dashboards, and business reviews - Commitment to team well-being and resilience, particularly for individuals working with graphic content - Willingness to work fully in-person up to 5 days a week - Comfort with exposure to potentially harmful or disturbing content on a daily basis Compensation: - Base salary range: $110,223 – $198,445 annually - Compensation may vary based on qualifications, skills, competencies, experience, and location - May be eligible for additional discretionary bonuses/incentives and restricted stock units - Day one access to medical, dental, and vision insurance - 401(k) savings plan with company match - Paid parental leave, short-term and long-term disability coverage, life insurance, and wellbeing benefits - 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!