Hiring: Manager, Market Research & Research Operations Company: Charles Schwab Location: Westlake, TX Job Posted Time: 2026-09-13 17:59:54 Employment Type: Full-time Target Skills & Keywords: Market Research, Research Operations, Primary Research, Quantitative Research, Qualitative Research, Survey Programming, Qualtrics, Data Quality, Project Management, Stakeholder Management, Vendor Coordination, Process Improvement, Knowledge Management, Financial Services, PowerPoint, Excel, Word Experience: - Demonstrated experience independently managing primary market research from business-question development through reporting - Experience developing research instruments and overseeing programming, testing, fieldwork, data quality, analysis, and reporting - Experience improving processes, documenting workflows, or creating reusable research standards and resources - Experience with survey or research platforms Required Skills: - Working knowledge of quantitative and qualitative research methods, including survey research and interview- or discussion-based approaches - Strong project-management skills, with the ability to manage multiple workstreams, deadlines, stakeholders, and vendors - Ability to move comfortably between detailed execution and higher-level interpretation - Strong analytical thinking and the ability to turn evidence into clear business implications - Strong written, verbal, and presentation skills - Demonstrated stakeholder-management and consultative problem-solving skills - High attention to detail and sound judgment in handling sensitive research information - Proficiency with Microsoft PowerPoint, Excel, and Word Qualifications: - Preferred: Experience conducting research in financial services or another highly regulated industry - Preferred: Experience with research involving clients, prospects, consumers, or specialized customer segments - Preferred: Experience with Qualtrics or a similar survey platform - Preferred: Experience managing participant recruitment, customer sample, research panels, or qualitative scheduling - Preferred: Familiarity with vendor contracts, budgets, invoicing, and research procurement processes - Preferred: Experience supporting brand, advertising, message-testing, customer-experience, product, or UX research - Preferred: Experience creating training, onboarding materials, process documentation, or knowledge-management resources Compensation: - Base pay range: $85,000.00/yr - $110,000.00/yr Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!