Hiring: Manager - Instructional Design Company: American Express Location: Phoenix, AZ Job Posted Time: 2026-09-10 14:25:01 Employment Type: Hybrid About the job Experience: •5+ years of experience leading end-to-end learning projects, including needs analysis, solution design, content development, governance, launch, and measurement Required Skills: •Instructional design consultation, learning solution development, stakeholder partnership, and content governance •. You’ll partner closely with Training Delivery teams, subject matter experts, field champions, and business stakeholders to identify the right learning approach, design and develop solutions that address the identified need, usher content through required governance processes, and maintain learning assets long term. •Lead end-to-end instructional design projects, from needs analysis and learning strategy through content development, approvals, and delivery handoff. •Partner with business leaders, SMEs, and training teams to identify performance gaps and recommend effective learning solutions. •Design and develop engaging learning assets including eLearning, instructor-led training, videos, job aids, role plays, and performance support tools. •Manage project scope, timelines, stakeholder reviews, risks, and deliverables across multiple learning initiatives. •Ensure learning content meets governance, compliance, quality, branding, and approval requirements before launch. •Oversee content maintenance, updates, and lifecycle management to keep learning assets accurate and relevant. Qualifications: •Proven experience designing and developing eLearning, instructor-led training, videos, job aids, and other performance support resources. •Advanced proficiency with Articulate Storyline/Rise and other learning technologies used to create engaging digital learning experiences. •Background in financial services, banking, insurance, healthcare, or other compliance-driven environments. •Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. •As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Compensation: •$89,250 - $150,250 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!