Hiring: Manager II, Professional Services Company: OpenGov Inc. Location: Illinois, United States Job Posted Time: 2026-09-03 14:22:06 Employment Type: Contract Target Skills & Keywords : ETL, Microsoft Excel, SaaS About the job Experience: •5+ years of project delivery experience in a SaaS or technology implementation environment, or equivalent. •Demonstrated people management experience including performance management, coaching, and team development is required. •Strong technical acumen: ability to understand and advise on data preparation, system configuration, workflow logic, and product architecture in a customer-facing context. •Excellent verbal and written communication skills; able to build trust with internal teams, cross-functional partners, and external customers. •Strong analytical thinking and systems orientation — able to model complex customer workflows and develop resolution strategies for non-routine implementation challenges. Required Skills: •Own end-to-end delivery performance for a team of Implementation Analysts and/or Implementation Consultants — including hiring, onboarding, performance management, and career development. •Translate functional delivery plans into operational processes, establishing and evolving implementation standards, methodology, and quality benchmarks across the team. •Drive portfolio health by tracking team utilization, delivery metrics, and project risk — taking proactive, decisive action to protect customer and business outcomes. •Serve as the escalation point for complex implementation challenges, including data transformation, platform configuration, and cross-product workflow design, applying sound judgment to drive timely resolution. •Lead cross-functional alignment with Sales, Product, Engineering, and Customer Success to improve delivery quality, set accurate customer expectations, and surface and resolve systemic issues. •Partner with customers at all organizational levels to understand pain points, translate requirements into implementation strategy, and ensure a high-satisfaction experience from kickoff through go-live. •Identify portfolio-wide patterns and proactively develop scalable solutions — process improvements, tooling enhancements, or methodology updates — that reduce friction and improve delivery efficiency. •Champion team culture, accountability, and continuous development, creating an environment where analysts and consultants are set up to grow and deliver their best work. Qualifications: •Bachelor's degree in a related field, or equivalent work experience. •Proven track record managing complex, multi-project portfolios with a high degree of customer-centricity and accountability for outcomes. Compensation: •$125,000 - $150,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!