Hiring: Manager I, Professional Services - IC Company: OpenGov Inc. Location: Illinois, United States Job Posted Time: 2026-09-10 14:22:06 Employment Type: Contract Target Skills & Keywords : ETL, Microsoft Excel, SaaS, Visual Basic About the job Experience: •3 years of project delivery experience in a SaaS setting. •Geographic Information Systems (GIS) software experience strongly preferred •Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers. •Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth. •Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure customer success. Required Skills: •Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and continuous development. •Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training. •Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows. •Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards. •Provide hands-on support for complex projects, including advising on data transformation strategies and workflow optimization. •Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow. •Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations. •Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery. Qualifications: •Bachelor’s degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities; Prior experience in a people management role is highly desirable. Compensation: •$110,000 - $125,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!