Hiring: Manager, Health Services Company: Royal Caribbean Group Location: Miami, FL Job Posted Time: 2026-09-10 14:59:47 Employment Type: Full-time / Remote Target Skills & Keywords : Credentialing, Quality Assurance, Regulatory Compliance, Risk Management About the job Experience: •5 years of post-training independent clinical practice (emergency medicine, internal/family medicine, critical care, general practice, or a related acute-care field). Required Skills: •Shoreside Ship Management •Serve as a shoreside point of contact for assigned vessels on medical operational matters, coordinating between shipboard medical teams and shoreside departments. •Support day-to-day medical operations of the fleet, including resource coordination, medical supply and equipment escalation, staffing coverage issues, and continuity of care across ports. •Track open medical cases and follow-ups to resolution, ensuring appropriate documentation and handover. •Liaise with operational, port agent, security, and guest/crew services teams to resolve medical logistics (e.g., specialist coordination, ambulance staging, port medical facility arrangements, care team handover, crew medical team handover). •24/7 Emergency Response Helpline (On-Call Responder) •Participate in the rotational on-call roster as a first-line clinical responder on the company's 24/7 medical emergency response helpline. •Provide real-time telephonic and telemedicine clinical decision support to shipboard physicians and nurses for medical emergencies, complex cases, and time-critical decisions. Qualifications: •Board certification/eligibility in emergency medicine, internal medicine, family medicine, or a related specialty. •Operational familiarity with telemedicine and remote clinical decision support. •Knowledge of maritime medical standards and seafarer fitness frameworks (e.g., ILO/IMO MLC, STCW medical fitness, flag-state requirements). •Exposure to clinical governance, quality assurance, audit, or medical administration. •Clinical decision-making under pressure — calm, structured judgment in time-critical and resource-limited situations. •Communication & collaboration — clear, professional interaction with clinicians, non-clinical operations staff, HR, and external partners. •Integrity & ethics — impartiality, confidentiality, and sound professional judgment, especially in investigations and performance reviews. •Organization & documentation — accurate, timely record-keeping and case tracking. •Adaptability — comfort with shifting priorities, time zones, and an around-the-clock operational environment. •Coaching mindset — constructive, development-oriented feedback to shipboard teams. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!