Hiring: Manager, Field Service Company: Rivian Location: Normal, IL Job Posted Time: 2026-09-03 10:28:30 Employment Type: Full-time / Remote About the job Required Skills: •Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS) •Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset •Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives •Manage and be accountable for high value inventory reconciliation •Partner cross-functionally with Service Operations, Sales, Retail, and Delivery & Field Operations teams •Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations •Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties •Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Qualifications: •Bachelor’s degree or equivalent work experience •Demonstrated capacity to have a direct impact on scalability in a complex organization •Effectively manage remote service teams and a driver of people performance •Excellent verbal and written and communication skills •Outstanding planning and organizational skills with a focus in operational excellence •Detail-oriented with strong analytical and interpersonal skills •Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) •Demonstrated capacity to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact •Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines •Knowledge of automotive equipment and servicing methods Compensation: •Flexible work environment (work from home / hybrid options) •The successful candidate may be eligible for annual performance bonus and equity awards Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!