Hiring: Manager, Field Application Support Company: Spear Bio Location: Woburn, MA Job Posted Time: 2026-09-10 11:48:37 Employment Type: Remote Target Skills & Keywords : Product Management About the job Experience: •4+ years of direct experience managing and coaching Field Application Scientists or Technical Sales teams, including conducting formal performance evaluations and creating career development plans for direct reports Required Skills: •Expand the Field Application Support team and lead training efforts for external customers, internal Spear Bio scientists, and partner organizations on SPEAR UltraDetect™ immunoassay technology and workflows. •Drive successful adoption of the SPEAR platform by ensuring the FAS team is effectively onboarded and trained to provide expert technical support to key customers during on-site product demos, training sessions, collaborative projects, and remote support. •Coordinate client sample testing for platform evaluations, data generation, and presentation of performance results to clients. •Collaborate across teams to develop new applications for current products, and generate data and technical collateral including application notes and conference presentations. •Improve workflow processes when troubleshooting customer immunoassay challenges by triaging issues, developing hypotheses, leading experiments and investigations with the team, and identifying solutions to ensure optimal product performance. •Track and address customer successes, inquiries, and complaints, to provide feedback for continuous improvement of products and technical support. •Maintain up-to-date knowledge of competitive landscape and key product applications. •Partner with Product Management team to provide voice-of-customer feedback for product improvements and strategies that will drive adoption of Spear Bio products. Qualifications: •PhD in Biology, Biochemistry, Neuroscience, or Bioengineering •Hands-on experience troubleshooting complex customer immunoassays and instrumentation for protein biomarker analysis (experience with proteomics diagnostic tests also considered. •Track record of first-author publications demonstrating technical expertise •Demonstrated resourcefulness in independently implementing new technologies and troubleshooting instrument or assay performance issues. •Outstanding verbal and written communication skills, with experience presenting scientific information clearly and concisely to diverse audiences •Knowledge of neurodegenerative disease research with existing network in drug development, academic, or CRO world •Strong commitment to developing a best-in-class FAS team, and ensuring customer success •Engaging interpersonal skills, with ability to put customers at ease and listen attentively to acquire feedback •Demonstrated capacity to influence others, work collaboratively in cross-functional teams, balance competing priorities, and adapt quickly to changes •Spear Bio Inc. provides equal opportunity in employment to all persons. No person shall be denied equal access because of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, or physical/mental disability. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!