Hiring: Manager, Fan and Team Member Experience Company: LA Clippers Location: Inglewood, CA Job Posted Time: 2026-09-15 12:36:33 Employment Type: Full-time Target Skills & Keywords : Assembly, Project Management About the job Required Skills: •Equips all Fan Experience team members with uniform, equipment, tools and knowledge needed to confidently assist all fans with digital solutions, app navigation, account trouble shooting and general inquiries - fostering a tech-forward and fan-centric service culture. •Demonstrates advanced technical troubleshooting abilities, including diagnosing issues with the software platforms, event-day systems, and digital tools used in fan operations and communication workflows. •Utilizes and manages phone tree systems and CRM platforms to monitor fan communications, ensuring timely, accurate, and empathetic responses that align with organizational standards. Analyzes communication data to identify trends, improve response protocols, and enhance training strategies. •Leads event-based Fan Experience staff consisting of 450+ team members to help expedite entry and ensure that fans can connect to the event with minimal distraction. •Conducts ongoing observations and analysis of fan experiences. Manages survey platforms, secret shoppers, focus groups, and review fan touchpoints to drive improvements throughout the company. •Resolves fan and season ticket member complaints using high level problem-solving skills. •Manages budgets, staffing levels, and departmental policies and procedures. •Manages programs for accommodation of fans and employees with disabilities or special needs, including infant care and sensory rooms. Compensation: •$90,000 - $100,000 / year •Competitive benefits and rewards package •Medical, Dental and Vision plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!