Hiring: Manager, Expedited & Cold Chain Services Company: Landstar Location: Metro Jacksonville Job Posted Time: 2026-09-14 13:19:55 Employment Type: Hybrid Target Skills & Keywords : Cargo, Microsoft Office, Regulatory Compliance, Salesforce About the job Experience: •5 years of experience in transportation/logistics industry •2 years of experience with expedited or cold chain transportation •1 year of experience in operations and pricing expedited and/or cold chain transportation Required Skills: •Oversee and maintain auditable ISO 9001 compliance for the department including procedures, work instructions, and training. •Obtain, organize and use data from a variety of systems and sources on historical shipments, internal master data, third party providers, recruiting department tools, Salesforce, and customer files to develop sustainable and measurable department KPIs and project status updates. •Collaborate internally with stakeholders to develop and implement educational and oversight capability for our Landstar operational agency locations across the country and our premium service BCOs and carriers. •Memorialize examples of missed opportunities, gaps, success stories, and failure related to available user tools and resources for the purpose of writing business requirement documents, user stories, and business use cases for technology enhancement projects. •Collect, organize, research and present options that resolve issues for agents, BCOs and/or services providers. •Grow and maintain strong relationships with and between agents, BCOs, third party service providers, internal departments, field teams, and regional teams. •Monitor customers and temperature sensitive pharmaceutical industry for expectation and regulatory changes that require updates be made to our program materials for cold chain freight transportation services. •Learn, compare, and maximize effective use of software solutions for temperature monitoring, location tracking, and shipment data entry, Support Agents, BCOs, Corporate Sales, Region and Business development efforts on opportunities. Qualifications: •Bachelor degree •Proficiency in Microsoft Office 365 specifically in a hybrid work environment. •Demonstrated capacity to determine, analyze, and communicate root causes of operational and business issues. •Demonstrated capacity to read, interpret, and analyze transportation-related information received verbally, electronically, or in written formats. •Professional demeanor with ability to form collaborative relationships between and with internal and external stakeholders. •Demonstrated capacity to lead discussions and develop effective relationships with employees and external parties in a hybrid work environment of in person and virtual meeting spaces. •Demonstrated capacity to create and deliver effective presentations in both virtual and in-person settings. •Demonstrated capacity to observe, retain, organize, and categorize information for appropriate follow-up actions. •Excellent proactive communication and contingency planning skills. •Excellent organization and prioritization skills. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!