Hiring: Manager, Enterprise Customer Success Company: Atlassian Location: New York, NY Job Posted Time: 2026-09-02 17:58:32 Employment Type: Full-time Target Skills & Keywords: Enterprise Customer Success, Team Leadership, Customer Retention, Net Renewals, ARR Growth, Upsell & Expansion, Customer Health Monitoring, Risk Mitigation, Cross-functional Collaboration, Coaching & Mentoring, SaaS, Developer Experience Experience: - Proven experience leading and developing teams of Customer Success Managers (CSMs) in a high-growth environment - Track record of driving customer satisfaction, adoption, and retention - Experience owning a portfolio of enterprise customers and driving renewal and expansion outcomes - Background in shaping customer success strategies aligned with growth objectives - Experience collaborating with Sales, Product, and cross-functional teams Required Skills: - Strong team leadership, coaching, and mentoring abilities - Excellent communication and relationship-building skills, with the ability to influence at all levels of management - Ability to articulate technical concepts clearly to both technical and non-technical stakeholders - Proactive customer health monitoring and risk mitigation - Ability to uncover expansion opportunities and consistently deliver customer value - Meticulous, high-performance approach to customer success - Ability to thrive in high-pressure environments and meet deadlines Qualifications: - Consistently performs at a high level with a meticulous approach to customer success - Quick learner who can articulate technical concepts clearly - Strong cross-functional collaboration skills - Proven ability to mentor, coach, and motivate others toward achieving results - Alignment with a culture of individual mastery and becoming the best at your craft Compensation: - Zone A: $146,880 - $191,760 - Zone B: $132,192 - $172,584 - Zone C: $121,910 - $159,161 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!