Hiring: Manager, Customer Success Company: Trimble Inc. Location: Westminster, CO Job Posted Time: 2026-09-16 12:57:05 Employment Type: Full-time Target Skills & Keywords : SaaS, Salesforce About the job Experience: •5+ years of experience in Customer Success or enterprise account management in a SaaS environment, with at least 2 years in a people management capacity. •Strong proficiency with subscription economics, customer journey playbooks, and value-based customer engagement. •Proven capability to lead teams through organizational or product transitions while maintaining execution focus. •Bonus Points For Experience or domain knowledge within the AECO, infrastructure, or public sector software spaces. •Practical experience utilizing Gainsight and Salesforce platforms. Required Skills: •Mentor, coach, and inspire a high-performing team of Customer Success Managers to drive professional growth and operational excellence. •Own and optimize Gross Revenue Retention and Net Revenue Retention metrics across a multi-million-dollar portfolio. •Leverage Gainsight analytics to proactively manage customer health, mitigate churn risks, and establish clear action plans. •Partner seamlessly with Sales, Professional Services, and Product teams to align on shared account goals and feedback loops. •Lead Executive Business Reviews with C-level enterprise stakeholders to secure strategic alignment and reinforce core value propositions. Compensation: •$89,700 - $123,500 / year •Demonstrated success driving retention and revenue growth across enterprise accounts totaling $50M+ in ARR. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!