Hiring: Manager, Customer Success Company: Verint Location: United States Job Posted Time: 2026-09-16 12:24:59 Target Skills & Keywords : SaaS, Salesforce About the job Experience: •4+ years of people management experience leading customer-facing teams, with 6+ years of overall experience in Customer Success, Account Management, or a related function. Required Skills: •Team Leadership & Development •Lead, coach, and develop a team of Customer Success Managers across varying experience levels. •Own the full people management lifecycle: hiring, onboarding, performance reviews, development plans, and performance management. •Establish and run a consistent team operating rhythm, including account health reviews, forecast calls, account planning sessions, and strategy discussions. •Set clear expectations for CSM activity, output quality, and customer outcomes; hold the team accountable to those standards. •Build team capabilities through structured coaching on executive engagement, business review delivery, value realization storytelling, and expansion identification. •Manage team capacity and workload distribution to ensure balanced account coverage. •Own team-level targets for revenue retention, and CSQL-generated expansion pipeline. Qualifications: •Bachelor's degree or equivalent experience. •Demonstrated experience managing a team accountable for a book of business, including renewal and expansion targets. •Solid functional working knowledge of CS platforms and tooling (e.g., Totango, Gainsight) and CRM systems (e.g., Salesforce). •Proficiency in using data, dashboards, and health scoring frameworks to manage customer portfolios and drive team actions. •Strong interpersonal, communication, and relationship-building skills with the ability to engage customer executives. •Strong organizational skills with the ability to prioritize across multiple accounts, team members, and competing demands. •Demonstrated capacity to travel up to 20% of the time. •Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. •Track record of improving net revenue retention or gross renewal rates within a managed portfolio. •Operational familiarity with customer segmentation models and tiered engagement strategies. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!