Hiring: Manager, Customer Success Company: Sovos Latinoamérica Location: United States Job Posted Time: 2026-09-11 11:35:57 Employment Type: Full-time Target Skills & Keywords : Risk Management, SaaS, Salesforce About the job Required Skills: •Own the overall performance of your team, including execution quality, risk discipline, and customer outcomes, ensuring consistent adoption of playbooks and operating rhythms. •Maintain visibility into customer health and risk across your team, ensuring risks are identified, documented, escalated early, and backed by high-quality Risk Success Plans that are actively executed. •Partner with Renewals, Sales, and cross-functional teams by providing reliable renewal readiness inputs, including health trends, risk outlook, and mitigation progress, to prevent surprise churn. •Serve as the direct people manager for Team Leads and CSMs, conducting regular 1:1s focused on performance, judgment, prioritization, development planning, and delivering fair, evidence-based evaluations aligned to the Customer Success career framework. •Ensure CRM and Customer Success platform data (e.g., Gainsight) is decision-grade, partnering with CS Operations to improve workflows, dashboards, and signals that enable proactive risk detection and consistent execution. •Identify and develop high-potential talent, create growth paths for CSMs and Team Leads, and actively participate in promotion calibration and succession planning. •Leverage AI tools to surface insights, improve coaching quality, and drive operational efficiency across your team. •You've built solid experience in Customer Success, Account Management, or related SaaS roles, with a track record of managing performance, coaching others, and driving consistent execution. Compensation: •Comprehensive Health, Dental and Vision Insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!