Hiring: Manager, Customer Success, Strategic Company: Ladders Location: United States Job Posted Time: 2026-09-17 11:06:28 Employment Type: Remote Target Skills & Keywords : REST, Risk Management, Segment About the job Experience: •6+ years in Customer Success or account management with strategic account experience •1+ years of experience leading client-facing teams and managing performance Required Skills: •Lead and mentor a team of Strategic Customer Success Managers through individualized coaching •Translate segment strategy into actionable priorities and operational standards •Ensure the team meets retention and growth targets through risk management and expansion strategies •Engage with customer executives to articulate value and support renewals •Incorporate generative AI into team workflows to streamline operations •Facilitate cross-functional alignment to address customer needs and operational hurdles •Monitor and report on key performance metrics, diagnosing trends to optimize resources Qualifications: •Proven success in driving retention and growth targets within renewals and negotiations •Exceptional communication and negotiation skills with strong stakeholder influence •Applied hands-on capability in generative AI tools to enhance productivity •Willingness to travel for customer meetings in the U.S. at least 4 times per year Compensation: •$145,600 - $200,200 / year •Flexible work environment (work from home / hybrid options) •Comprehensive health and wellness insurance including medical, dental, and vision Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!