Hiring: Manager, Customer Success – Spend Management Company: Direct Supply Location: Milwaukee, WI Job Posted Time: 2026-09-16 13:39:45 Target Skills & Keywords : SaaS About the job Experience: •8+ years of experience in Customer Success, Account Management, Consulting or a SaaS or technology-enabled services environment. •3+ years of experience leading and developing customer-facing teams. •Demonstrated success building executive customer relationships and delivering measurable customer and business outcomes. •Proven ability to influence cross-functional teams and drive alignment across Product, Engineering, Sales, Marketing and Customer Support. •Strong analytical, communication and relationship management skills. Required Skills: •Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. •Exercise Judgment & Own Decisions - Navigate complex, cross-system tradeoffs involving business outcomes, risk, speed, and long-term impact. Use critical thinking to determine where human review or escalation is required, challenge assumptions, and take ownership for results and decisions. •Design & Scale Work Systems - Design how people, processes, decisions, data, technology, and AI work together. Redesign workflows, clarify roles and decision rights, remove friction, create feedback loops, and build scalable work systems that improve the whole system for quality, speed, customer experiences, and results at scale. •Mobilize Leaders & Teams - Align leaders, stakeholders, and teams across functions, dependencies, and competing priorities. Build commitment to shared outcomes, navigate dynamics, remove systemic barriers, and drive coordinated execution and transformational change. •Lead & Build Capability - Engage, develop, and recruit top talent with domain depth, systems thinking, AI fluency, and the adaptability needed for the future. Create the context, coaching, feedback, tools, accountability, and culture that enable people and systems to raise the bar and scale impact over time. •Demonstrated capacity to build trusted relationships with customer leaders, navigate complex business challenges and deliver mutually beneficial outcomes. •Demonstrated success partnering across Product, Engineering, Sales, Marketing and Customer Support to continuously improve the end-to-end customer experience. •Lead, coach and develop a high-performing team of Customer Success Managers that delivers exceptional customer experiences, measurable business outcomes and long-term customer success. Qualifications: •Bachelor's degree in Business, Communications, Healthcare Administration, Supply Chain, Information Technology or a related field. •Valid, unexpired driver's license with satisfactory driving record. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!