Hiring: Manager, Customer Success Management Company: Commerce Location: Austin, TX Job Posted Time: 2026-09-11 12:27:34 Employment Type: Hybrid Target Skills & Keywords : BigCommerce, SaaS, Salesforce About the job Experience: •10 years of experience in Customer Success, Strategic Account Management, SaaS, Ecommerce, Consulting, or related customer-facing commercial roles •3+ years leading and developing Customer Success or customer-facing teams Required Skills: •As a Customer Success leader, you'll own the performance and development of a team responsible for delivering measurable customer and commercial outcomes. •Lead & Develop a High-Performing Team •Coach, mentor, and develop Customer Success Managers across multiple customer segments •Create a culture of accountability, collaboration, and continuous improvement •Drive performance through regular coaching, career development, and performance management •Ensure team capacity, priorities, and customer coverage align with business objectives •Own team performance against Net Revenue Retention (NRR) and key business metrics •Lead forecasting for renewals, churn risk, expansion opportunities, and portfolio health Qualifications: •6–10 years of experience in Customer Success, Strategic Account Management, SaaS, Ecommerce, Consulting, or related customer-facing commercial roles •Proven success improving NRR, renewals, customer retention, expansion, and adoption •In-depth knowledge of Customer Success operating models, customer lifecycle management, segmentation, and health scoring •Strong analytical, strategic, and communication skills •Background in SaaS, ecommerce, or subscription-based businesses •Operational familiarity with AI productivity tools such as ChatGPT, Claude, or NotebookLM •A people-first leader who enjoys coaching and developing talent Compensation: •$106,010 - $152,388 / year •We also consider internal equity to help ensure fair and consistent pay practices across our teams Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!