Hiring: Manager, Customer Success Management (AMER) Company: Keeper Security, Inc. Location: Chicago, IL Job Posted Time: 2026-09-10 11:56:08 Employment Type: Remote Target Skills & Keywords : IAM, Product Management, SaaS, Salesforce About the job Experience: •4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required •3+ years of proven full cycle sales leadership, team lead or management experience Required Skills: •Keeper Security is hiring an experienced and execution-oriented Manager of Customer Success Management to lead a team of high producing CSMs within our B2B, AMER sales division. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. •Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth •Drive revenue retention via a highly efficient, scalable customer renewal engine •Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products •Help directly manage Tier 1, high priority client relationships •Partner cross-functionally with Customer Support to ensure accurate and complete on-boarding of new clients and lanes •Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio •Proactively monitor assigned client health through quantitative and qualitative means Qualifications: •Demonstrated success in meeting or exceeding sales targets held by a sales team •Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred •Demonstrated capacity to construct, present and execute territory-level sales strategies •Strong leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team •Data-driven mindset with experience analyzing sales metrics to drive decision-making •Demonstrated capacity to adapt in a fast-paced, ever-changing market environment •Strong problem-solving skills, with the ability to handle challenges and find creative solutions •Demonstrated capacity to travel up to 20% of the time •Bachelor's degree in Business, Marketing, or a related field Compensation: •Medical, Dental & Vision (Inclusive of domestic partnerships) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!