Hiring: Manager, Customer Success Company: SimplePractice Location: Los Angeles Metropolitan Area Job Posted Time: 2026-09-16 14:37:55 Employment Type: Contract / Remote Target Skills & Keywords : GDPR, HIPAA, HubSpot, SaaS About the job Experience: •5-7 years of experience in Customer Success, Account Management, or related customer-facing roles in B2B SaaS environments •2+ years in a leadership role, managing and developing Customer Success or Account Management teams •Demonstrated success in driving customer retention and expansion in a named-account or high-touch CS model •Strong analytical and strategic thinking skills, with experience using data to drive business outcomes and inform decision-making •Demonstrated success in coaching and developing high-performing individuals and teams, with a focus on building consultative, outcome-based skills Required Skills: •SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. •Lead and Develop High-Performing CSM Teams •Provide strategic oversight and leadership for your team of Customer Success Managers, ensuring alignment with departmental goals and organizational priorities. •Coach and develop team members through structured 1-on-1s, Growth & Impact Plans, and professional development initiatives that build strategic account management capabilities. •Design and execute performance improvement strategies that enhance individual and team effectiveness in driving customer health, retention, and expansion. •Foster a culture of excellence, proactive engagement, and outcome-based customer success through motivational leadership and values-driven management. •Optimize team capacity and coverage models through strategic portfolio planning, workload management, and resource allocation. •Drive Customer Outcomes and Revenue Impact Qualifications: •You're a player-coach who can confidently balance strategic thinking with rolling up your sleeves to support your team and customers. •You're highly empathetic and customer-obsessed, with a genuine passion for helping customers achieve their goals. •You have a willingness to listen carefully, explore new ideas, and learn from the past while looking to the future. •You're data-informed but not data-bound, using insights to guide decisions while maintaining focus on customer outcomes. •Comfortable with ambiguity and have the ability to adapt to different situations, pivot when needed, and build clarity for your team. •You have excellent written and verbal communication skills, with an emphasis on a clear, conversational tone. •You're self-managing and self-motivating, can organize in a multitasking environment, and can adjust priorities as needed. •You thrive in collaborative environments and enjoy building relationships across the organization. •Big plus if you have past experience working in high-growth SaaS companies or start-up environments. Compensation: •Competitive benefits and rewards package •Medical, dental, vision, life & disability insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!