Hiring: Manager, Customer Success Enablement (Planhat) Company: Quorum Software Location: Greater Houston Job Posted Time: 2026-09-03 14:50:36 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, SaaS, Salesforce, Stakeholder Management About the job Experience: •7+ years in Customer Success Operations, RevOps, or related SaaS operations role. Required Skills: •Lead the design, deployment, and administration of the Customer Success Platform (CSP), ensuring alignment with customer journey stages, segmentation models, and success workflows. •Partner with IT, RevOps, and Customer Success leadership to integrate CSP with Salesforce (or other CRM), product usage data, billing systems, and support tools. •Manage data hygiene, user access, governance, and reporting across the CSP environment. •Establish standardized playbooks, triggers, and automation to drive proactive engagement and renewals forecasting. •Lead vendor relationship management, including platform roadmap reviews, release testing, and enhancement prioritization. •Define and maintain core Success metrics (GRR, NRR, adoption, health scores, renewals, and churn analysis). •Build and maintain dashboards that provide real-time visibility into customer health and portfolio risk. •Partner with Finance and Sales Operations to align forecast accuracy and renewal performance tracking. Qualifications: •Proven experience deploying or managing a CSP such as Gainsight, Totango, Catalyst, Planhat, or ChurnZero. •In-depth knowledge of SaaS retention metrics, customer journey design, and digital success strategies. •Advanced Excel and Salesforce skills; experience with BI tools preferred (e.g., Tableau, Looker, Power BI). •Excellent communication and stakeholder management skills. •Strategic, analytical, and execution-oriented mindset with the ability to operate in a fast-paced environment. Compensation: •$100,700 - $134,200 / year •Flexible work environment (work from home / hybrid options) •Private equity or high-growth SaaS environment Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!