Hiring: Manager, Customer Success - Commercial Markets Company: Planet Location: San Francisco, CA Job Posted Time: 2026-09-12 14:50:00 Employment Type: Full-time / Remote Target Skills & Keywords : Change Management, Product Management, SaaS, Salesforce, Segment, Zendesk About the job Experience: •4+ years of customer success, account management, or strategic customer-facing experience in enterprise B2B SaaS or technology, with 2+ years in a supervisory or team leadership role. Required Skills: •This is a full-time, hybrid role which will require you to work from our San Francisco or Washington D.C. office 3 days per week. •Commercial Accountability: You are responsible for regional/segment performance metrics, including Gross Retention, Net Retention (NRR), Net Promoter Score (NPS), account expansion, and team hiring/retention targets. •Team Leadership & Coaching: Recruit, mentor, and lead a high-performing team of CSMs (US and Europe based), establishing best practices for high-touch customer engagement and value delivery. •Executive Escalation & Account Health: Serve as the senior escalation point for key commercial accounts, navigating complex stakeholder dynamics and turning around at-risk enterprise relationships. •Sales Co-Pilot & Growth Partner: Partner closely with Sales Leadership and Account Executives to align account growth strategies, ensuring a unified front during renewals and expansion opportunities. •Value Realization & QBRs: Co-lead executive business reviews (EBRs) and establishes clear ROI frameworks to help enterprise clients measure and articulate the business impact of Planet solutions. •Data-Driven Success: Analyze customer usage data, product telemetry, and health scores to identify expansion opportunities, mitigate churn risk, and optimize account strategies. •Cross-Functional Collaboration: Collaborate with Pre-Sales, Solutions Engineering, and Professional Services to ensure smooth transitions from post-sale implementation to long-term workflow integration. Qualifications: •Comprehensive expertise in commercial business models (how enterprise customers generate revenue, measure ROI, and evaluate technology trade-offs). •Track record of building and maintaining relationships with C-suite and VP-level stakeholders within complex enterprise organizations. •Demonstrated capacity to align internal teams (Sales, Product, Professional Services, Legal) around customer outcomes. •Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics. •Exceptional verbal and written communication skills in English, with the ability to translate complex technical concepts into clear business value for executive audiences. •What Makes You Stand Out •Operational familiarity with geospatial solutions, remote sensing, or GIS imagery and how commercial enterprise accounts integrate location intelligence into business processes. •Demonstrated capacity to translate customer data into actionable insights. •Deep domain experience in key commercial verticals such as Agriculture, Energy, Insurance, Finance, or Supply Chain. •11:45pm PT on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to. Compensation: •$121,840 - $152,320 / year •Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!