Hiring: Manager, Customer Success Company: NinjaOne Location: Austin, Texas Metropolitan Area Job Posted Time: 2026-09-10 12:06:49 Employment Type: Full-time / Remote Target Skills & Keywords : SaaS, Salesforce About the job Experience: •2-3 years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space. •3 years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space. Required Skills: •As NinjaOne continues its remarkable growth journey, we are seeking a dynamic •Hybrid remote in Austin, TX •. In the office 4-days per week. •Hire, lead, mentor, and develop a team of Account Managers, providing guidance and support to help them achieve their goals. •Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing. •Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement. •Strategic Account Management •Oversee the management of a portfolio of our largest and most important customers, ensuring high levels of satisfaction and retention. Qualifications: •Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles. •Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections. •Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly. •Customer-focused, with a passion for providing exceptional service and value. •High levels of organization and the ability to prioritize tasks effectively. •Demonstrated capacity to work collaboratively with cross-functional teams and influence without direct authority. •Excellent written and verbal communication skills. •NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. •The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. •NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!