Hiring: Manager, Customer Success Architects (AI) Company: Atlassian Location: Austin, TX Job Posted Time: 2026-09-15 17:58:31 Employment Type: Full-Time Target Skills & Keywords: Customer Success Architecture, AI Adoption, Rovo, People Management, Operational Excellence, Capacity Planning, Technical Engagement, Enterprise AI, Cross-Functional Collaboration, Product Feedback, GDPR, EU AI Act Experience: - Lead a team of Customer Success Architects (AI) within the Customer Success Architecture organization, focusing on adoption of Atlassian's AI platform, Rovo. - Own operational health and performance of the pod, ensuring delivery of time-boxed, co-built technical engagements that drive measurable business value in production. - Hire, coach, and develop Customer Success Architects (AI) who partner with enterprise teams to discover high-impact AI use cases, design and build custom Rovo agents, configure third-party connectors, and deploy working solutions into production workflows. - Accountable for engagement quality, team capacity planning, adoption metrics, and direct reports' professional growth. - Report to a regional Senior Manager, Customer Success Architecture. - Lead through people management, operational excellence, and domain expertise. - Partner with Pre-Sales, Post-Sales, Product, and Engineering teams to ensure delivery of solutions and technical guidance that help customers achieve desired outcomes. - Help customer promoters showcase successes to peers and expand reach of AI and the Atlassian System of Work into new use cases and markets. Required Skills: - Lead & Develop: Hire, coach, and grow a team of Customer Success Architects (AI); set clear expectations, run regular 1:1s, and create development plans that build deep technical expertise across the Atlassian platform. - Operate: Own pod-level capacity planning, engagement assignments, and delivery quality; monitor key operational metrics (e.g., TTFA, Cycle Times, Capacity) and broader business outcomes like product adoption and engagement completion rates; take proactive action when engagements are at risk. - Enable: Ensure team has current playbooks, enablement materials, and access to product changes; partner with Senior Customer Success Architects on methodology iteration and onboarding of new hires. - Collaborate: Work with Account Teams, Customer Success Managers, and Sales leadership to prioritize customer engagements; align pod capacity with pipeline demand and strategic account needs. - Bridge Product & Field: Partner with Rovo Product and Engineering to surface systemic product friction; synthesize field patterns into structured feedback that influences roadmap priorities. - Advocate: Represent TAS in cross-functional forums; ensure customer successes are visible internally and externally, contributing to case studies, events, and community engagement. - Familiarity with EMEA-specific regulatory frameworks, including GDPR and the EU AI Act, as they relate to enterprise AI adoption and data residency. - Travel up to 15% domestically and internationally for team events, customer meetings, and offsites. Qualifications: - Experience leading and developing technical teams in customer success or architecture roles. - Strong understanding of AI adoption and enterprise AI platforms. - Proven ability to manage operational metrics, capacity planning, and delivery quality. - Experience collaborating cross-functionally with Pre-Sales, Post-Sales, Product, and Engineering teams. - Familiarity with EMEA regulatory frameworks (GDPR, EU AI Act) related to enterprise AI adoption and data residency. - Willingness to travel up to 15% domestically and internationally. Compensation: At Atlassian, we strive to des... (information incomplete in raw text) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!