Hiring: Manager, Customer Service - IHFM Company: Edwards Lifesciences Location: Irvine, CA Job Posted Time: 2026-09-15 11:45:40 Target Skills & Keywords : Microsoft Excel, Microsoft Office, Project Management About the job Experience: •At least 6 years of previous related experience with full responsibility for all personnel including hire/fire authority and handling of relevant aspects of employee relations or equivalent work experience based on Edwards criteria Required or Master's Degree or equivalent in in related field •6 years of previous related experience with full responsibility for all personnel including hire/fire authority and handling of relevant aspects of employee relations or equivalent work experience based on Edwards criteria Required or Master's Degree or equivalent in in related field Required Skills: •Proven successful project management leadership skills •Proven expertise in Microsoft Office Suite and related tools and systems •Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making •Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives •Expert understanding of customer service procedures while addressing issues with impact beyond own team based on knowledge of related disciplines •Expert understanding of related aspects of customer service processes and/or systems •Knowledge of financial mechanism that relates to customer service •Demonstrated ability to manage assigned team and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations Qualifications: •Bachelor's Degree in in related field related experience in customer service or equivalent work experience based on Edwards criteria Required and Demonstrated track record in people management or equivalent work experience based on Edwards criteria Required Compensation: •$105,000 - $148,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!