Hiring: Manager Customer Service I RX Company: Chewy Location: Louisville, KY Job Posted Time: 2026-09-13 11:34:51 Target Skills & Keywords : Slack, Zoom About the job Experience: •2-5 years of working experience in a customer service or call center environment. •5 years of working experience in a customer service or call center environment. Required Skills: •Chewy is continuing to build a world-class team that strives to be the most trusted and convenient destination for pet parents (and partners) everywhere! We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. •Manage a team of 10-25 direct reports. •Create and drive talent management strategies that include but are not limited to succession planning, talent reviews, recommendations of promotional opportunities for top performers, and development of all team members. •Leverage multiple data points, trending information, and behavioral patterns to establish and execute coaching strategies. •Manage the corrective action process up and through termination for conduct or performance related issues. •Partner with recruiting to conduct interviews, assist in defining hiring profiles, and provide feedback on candidate quality to drive continuous improvement and candidate selection. •Improve production levels of phone, email, chat and social media teams through recurring meetings and huddles to communicate critical business updates and drive team member productivity. •Deliver individualized feedback on performance and behavior to all team members to identify areas of opportunity and develop action plans to improve metrics, closing performance gaps. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!