Hiring: MANAGER, CORPORATE TRAINING - CUSTOMER SERVICE Company: OCHIN, Inc. Location: United States Job Posted Time: 2026-09-11 11:24:42 Employment Type: Full-time / Remote Target Skills & Keywords : Accessibility, Content Design, Epic Systems, Microsoft Excel, Microsoft Office, Vendor Management About the job Experience: •5 years of leadership experience in the learning and development field is required •5+ years of progressive experience assessing training needs and developing, delivering, and evaluating training programs in a virtual learning environment. Required Skills: •MAKE A DIFFERENCE AT OCHIN •OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities. •Candidates must be legally authorized to work in the United States on a permanent basis at the time of application. •This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas. •Lead the design, delivery, and evaluation of OCHIN’s Leadership Development and Manager Training Programs to strengthen leader effectiveness and organizational performance. •Oversee the New Employee Orientation program, ensuring every new hire experiences a consistent, inclusive, and mission-aligned introduction to OCHIN’s culture, values, and expectations. •Develop and sustain customer service training programs that enhance member experience, promote consistency in service standards, and reinforce OCHIN’s trusted knowledge partner brand. •Partner cross-functionally with subject matter experts (SMEs) and internal stakeholders to identify learning needs and build engaging, scalable learning solutions across all three focus areas. Qualifications: •Bachelor’s degree AND 5 years of experience in IO Psychology, Instructional Design, Organizational Development, or equivalent experience. Master's degree preferred •Minimum of 5 years of leadership experience in the learning and development field is required •Epic Super User or strong experience with Epic backend and workflows. Candidates with Epic experience will be prioritized •Expert in adult learning theory, process improvement, and/or design models •Proven track record designing and deploying large scale initiatives across all levels of an organization •Strong proficiency in adult learning theory, content design and delivery methodologies, talent development, learning technologies, Microsoft Office Suite (Word, Excel, Power Point, SharePoint) and Teams •Demonstrated budget ownership, vendor management, and/or measurement of program impact. •Leadership experience and/or exceptional communication with C-Suite executives and the facilitation and comfort presenting to C-Suite and Large audiences. •Working knowledge in facilitating feedback surveys, analyzing results, prioritization and presenting recommendations •Highly proficient in time management, organization, planning and prioritization Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!