Hiring: Manager, Commercial Operations & Governance Company: Everpure Location: Santa Clara, CA Job Posted Time: 2026-09-03 10:56:33 Target Skills & Keywords : Accessibility, ServiceNow About the job Required Skills: •Strategically drive CSAT Transformation Initiative: Own the design, milestones, and execution of the CSAT governance framework across CapEx and subscription workflows to ensure process integrity and mitigate operational risk. •Deliver Executive Visibility: Architect and oversee the delivery of weekly leadership reporting and real-time dashboards in Tableau and ServiceNow, translating complex customer data into actionable trend recommendations for senior stakeholders. •Lead and Scale Team Capabilities: Directly manage and coach a dedicated team of Customer Satisfaction Center of Excellence (CSAT COE) Analysts, defining clear roles, performance priorities, and professional growth pathways aligned with company objectives. •Orchestrate Cross-Functional Resolutions: Foster strategic alignments with Legal, Finance, and Business Intelligence to enforce documentation standards, complete system audits, and successfully operationalize complex customer resolutions. Qualifications: •People & Program Leadership: Proven ability to manage, coach, and scale analytical professionals while successfully steering cross-functional transformation initiatives. •Strategic Governance & Analytical Frameworks: Deep expertise in operational process design, data governance, and lifecycle management within enterprise ecosystems like ServiceNow and Tableau. •Strategic Planning & Customer Satisfaction (CSAT) Transformation: Strong capability to design end-to-end strategic planning frameworks and operational governance models that restructure, mature, and elevate CSAT tracking and performance methodologies across both product and subscription ecosystems. •Executive Communication & Influence: Strong capability to synthesize data trends and risk profiles into compelling presentations and frameworks for senior leadership and multi-disciplinary stakeholders. •Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. •This role may be eligible for incentive pay and/or equity. •There is no application deadline and we accept applications on an ongoing basis until the job is filled. •The Annual Base Salary Range Is •What You Can Expect From Us •Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Compensation: •$153,000 - $230,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!