Hiring: Manager, Commerce Operations Company: FOX Direct to Consumer Location: Los Angeles, CA Job Posted Time: 2026-09-10 12:40:22 Employment Type: On-site Target Skills & Keywords : Jira, Program Management, Quality Assurance, Requirements Management, Salesforce, Stripe About the job Experience: •7+ years of experience in commerce operations, business operations, quality assurance, digital operations, or customer care operations. Required Skills: •The FOX direct-to-consumer (DTC) platform is a new, forward-looking initiative within Tubi Media Group that brings FOX’s unparalleled content portfolio—news, sports, and entertainment—directly to consumers via an innovative subscription streaming service. •Driven by a highly experienced leadership team with extensive backgrounds at the intersections of media, technology, streaming, and content—and built with the full support of Fox Corporation—this venture combines entrepreneurial energy with deep media expertise. •Our vision is to create a unified, modern viewing experience that puts the consumer first—seamlessly integrating live and on-demand content across platforms. •At the intersection of cutting-edge technology and trusted storytelling, this is an opportunity to shape the future of streaming at one of the most pivotal moments in media. We’re assembling a world-class team to deliver on that vision—and we’re just getting started. •Within our Customer & Business Operations organization, we are seeking a Manager, Commerce Operations to own the end-to-end promotion lifecycle, operational strategy, and cross-functional triage for our digital consumer experience, with a secondary focus on quality assurance and health monitoring. •Own the end-to-end operational workflow for promotion setup, tracking, testing coordination, and launch execution across commerce platforms and customer touchpoints. •Lead cross-functional triage for billing, subscription access, refund, and payment-related issues while partnering with Product, Engineering, and Customer Care to drive timely resolution. •Develop operational documentation, FAQs, and agent enablement materials to ensure Customer Care is prepared for new promotions, product changes, and platform launches. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!