Hiring: Manager, Client Success Company: FIS Location: Milwaukee, WI Job Posted Time: 2026-09-16 17:50:07 Employment Type: Full-time Target Skills & Keywords : Risk Management, Segment, Stakeholder Management About the job Experience: •12+ years of experience in customer success, account management or related roles Required Skills: •As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ •What You Will Be Doing •Manage a defined portfolio of high‑value or complex clients as the primary Client Success Manager •Drive adoption, measurable value realization, retention, and expansion within owned accounts •Serve as an escalation point for critical client risks and relationship challenges •Build trusted relationships with senior client stakeholders and act as a strategic advisor •Develop and execute joint success plans with milestones and KPIs aligned to client business outcomes •Team Leadership Qualifications: •Bachelor’s degree or equivalent experience required, MBA or another advanced degree preferred •8-12+ years of experience in customer success, account management or related roles •Relevant previous experience in financial technology services •Knowledge of financial technology industry and products, including market trends, challenges, and opportunities •Proven experience managing enterprise or strategic client relationships •Prior people-management experience or strong player/ coach readiness •Data-driven mindset with experience using CRM and client health metrics •Excellent stakeholder management and executive-level communication skills •A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you~ •A voice in the future of fintech Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!