Hiring: Manager, Client Operations Company: Roku Location: Chicago, IL Job Posted Time: 2026-09-10 10:38:40 Employment Type: Contract / Remote Target Skills & Keywords : Linear, Project Management, Segment About the job Experience: •7+ years in client services, account management, campaign operations, sales planning, ad operations, or customer success, including hands-on ownership of the campaign lifecycle Required Skills: •As a Manager, Client Operations, you will lead a team of 8-10 Client Associates and own the operational performance of the campaign lifecycle from pre-sale through upsell and renewals. •This is a build role as much as a leadership role: the workflows, quality standards, SLAs, and escalation paths this function runs on are being defined now, and you will help define them. •Be equally effective in the details - unblocking a launch, resolving a trafficking issue, pressure-testing a programmatic setup, and above them, setting standards, reporting on performance, and representing the function to Client Services, Sales, Ad Operations, Marketing, senior leadership and more. Compensation: •$135,600 - $168,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!