Hiring: Manager, Client Experience Company: FlightSafety International Location: Greater Houston Job Posted Time: 2026-09-15 14:36:29 Target Skills & Keywords : Microsoft Office About the job Experience: •Excellent verbal and written communication skills. •Gathers and analyze data to identify and solve complex problems that may arise. •Excellent interpersonal and customer service skills. •Excellent organizational skills, time management and attention to detail. •Strong analytical and problem-solving skills. Required Skills: •Work cooperatively throughout all levels of FlightSafety’s cross functional business units to successfully support FlightSafety’s Vision to be the world’s premier aviation training company; known for its outstanding customer service, superior quality training and products, operational excellence and talented Teammates. •Utilize accounting skills to analyze and populate financial budgets and reports and provide to Corporate and Center Leadership. •Implement and manage changes in procedures or personnel with FlightSafety Management, Teammates and Customer and Client base. •Analyze and measure departmental procedures to ensure consistent and compliant Customer and Client satisfaction. Report to Leadership as necessary. •Lead and oversee accounting and forecast reporting functions for the Center and the Department. •Adhere to FlightSafety’s Quality Management System and complete annual review of Departmental processes and procedures. •Ensure accuracy and integrity of center level processes. •Manage all customer retention activities for department. Qualifications: •Bachelor’s degree required, however 5+ years in a customer leadership role with a minimum of 1-3 management experience leading a customer support team can be substituted for the degree requirement Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!