Hiring: Manager, CEC Company: CarMax Location: Richmond, VA Job Posted Time: 2026-09-09 18:00:27 Employment Type: Full-time / Remote Target Skills & Keywords : Ionic, Make, Plaid, Salesforce About the job Experience: •3 years of people management experience •2 years of sales experience with proven results •At least 2 years of sales experience with proven results Required Skills: •Guide associates in delivering an exceptional customer experience, including vehicle selection, finance applications, and service plan explanations •Build a highly engaged team culture through collaboration, transparency, and motivation •Provide ongoing coaching and feedback to maintain performance and drive sales results •Monitor and manage daily business performance across the team to support targets, ensure consistent execution, and drive operational results •Oversee projects and tasks assigned to your team, ensuring timely and accurate execution •Champion CarMax values and initiatives to foster a customer-first environment Qualifications: •High School Diploma, GED, equivalent certification, or military experience •Minimum of 3 years of people management experience •At least 2 years of sales experience with proven results •Ability to motivate, inspire, and gain buy-in from team members •Flexibility to support a remote, multi-time zone team •Flexibility to work evenings and weekends to support location operations •Excellent communication skills, both verbal and written, for interactions with associates and customers. •Completion of MDP for internal candidates •Must reside within 1 hour or 100 miles of the Customer Experience Center •Hybrid work location, requires CEC onsite work 2 times each week. •Preferred Qualifications •Bilingual in English/Spanish •Proficiency in modern Contact Center technology such as Genesys, Salesforce, Microsoft Suite •The Annual Salary For This Position Is •May be eligible for bonus and equity. Compensation: •Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. •Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible •To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. •For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to busi Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!