Hiring: Manager, Business Operations Company: Pilot Location: Nashville, TN Job Posted Time: 2026-09-16 11:38:59 Employment Type: Full-time / Hybrid Target Skills & Keywords : Change Management, Microsoft Excel, SQL, Stripe About the job Experience: •3-5 years in business operations, analytics, or finance, ideally in a start-up or technology-forward environment, with a track record of actually building and running a system. Experience owning forecasting, billing, or resource-planning is a strong plus. •5 years in business operations, analytics, or finance, ideally in a start-up or technology-forward environment, with a track record of actually building and running a system. Experience owning forecasting, billing, or resource-planning is a strong plus. Required Skills: •Pilot is building a first-of-its-kind, hybrid software/service solution to tackle the financial back office so founders and business owners can focus on building and running their businesses. We work with thousands of customers in the tech startup and SMB sectors, and we're growing quickly. •This is a hybrid in-office role based in either our San Francisco or Nashville office. •Work Orchestration: Own the systems and processes that plan and allocate work across the organization. Build and maintain the models that route work efficiently as volume, team capacity, and service lines change. •KPI Reporting: Build and maintain reporting that gives leadership a clear, accurate, real-time view of business performance. Know the data well enough to catch anomalies before they become someone else's problem. •Resource Forecasting: Build and maintain forecasting models that project staffing and capacity needs against demand. Translate forecasts into recommendations leadership can act on. •Billing Operations: Own billing sheet accuracy and process, including the reconciliation and QA that keeps them error-free at scale. •Automation & AI Adoption: Identify where manual, spreadsheet-based, or repetitive work can be automated or AI-assisted. Build these solutions directly rather than just recommending them, using tools like Excel/Sheets scripting, SQL, and emerging AI tooling. •Process Optimization: Identify and implement improvements to the processes, workflows, and systems this role owns, so accuracy and efficiency improve as the business changes. When an improvement requires cross-functional buildout, lead it end to end, including the change management to get it adopted. Qualifications: •Technical Proficiency: Expert-level Excel/Sheets (formulas, modeling, automation/scripting), plus working proficiency in SQL and analytics tools (e.g., Looker). Comfort using AI tools like Claude Cowork. •Detail Orientation: A track record of getting the numbers right the first time. •Systems Thinking: Able to see how planning, allocation, forecasting, and billing connect, and to design solutions that account for the whole picture rather than one piece of it. •Project Leadership: Demonstrated experience leading the build or overhaul of an operational system, including the change management needed to get a team to adopt it. •Communication: Strong verbal and written communication skills, with the ability to work directly with senior leadership and translate technical or data-heavy work into clear recommendations. •We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers •The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox). •All federal holidays are observed •Competitive benefits package including additional wellness benefits •Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks Compensation: •$72,000 - $105,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!