Hiring: Manager, Application Support Company: Crown Castle Location: Canonsburg, PA Job Posted Time: 2026-09-12 11:21:00 Employment Type: Full-time / Remote Target Skills & Keywords : AWS, Change Management, Datadog, EKS, Grafana, Kubernetes, PowerShell, Python, SaaS, ServiceNow, Splunk About the job Experience: •7+ years of experience in application support, IT operations, software engineering, or site reliability engineering, with a focus on supporting critical business applications and improving operational reliability •5+ years of experience leading technical or application support teams, with a proven track record of improving application reliability, service delivery, stakeholder engagement, and operational performance •3+ years of experience in a cloud environment, preferably AWS Required Skills: •Lead the day-to-day direction and execution of the team responsible for production support of Crown Castle’s enterprise and business applications, ensuring application reliability, timely incident response, effective issue resolution, and stable service delivery across the enterprise •Define and lead the application support service strategy, operating model, and reliability practices for critical business and enterprise applications •Ensure the quality and reliability of the infrastructure and application stack through defining rigorous testing practices, and use of observability tools •Drive implementation of AIOps solutions that enable the organization to quickly identify, address, and resolve production incidents •Use and enhance incident, problem, and change management processes for Crown Castle’s tier 1 and tier 2 applications, ensuring issues are prioritized, communicated, resolved, and prevented from recurring •Guide daily application support delivery activities, including intake prioritization, backlog management, service request trends, incident review, and coordination of planned work with business and IT stakeholders •Be an automation advocate – remove operational load with software •Build a framework for implementation of automation and orchestration for manual processes required to operate services Qualifications: •Extensive experience with scripting and programming languages such as Python, PowerShell, and JSON •Hands-on experience improving support processes through automation, orchestration, integrations, monitoring, workflow design, or cloud-native services •Excellent technical problem-solving skills and the ability to quickly learn new technologies and tools •Demonstrated capacity to work in a fast-paced, dynamic environment and manage multiple priorities •Demonstrated ability to understand complex, multi-project environments and diagnose risks and issues •Project planning and organization skills, including the ability to identify and build project plans and goals that align with organizational objectives •Effectively influence and interact with leaders across the organization Compensation: •$129,000 - $177,500 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!