Hiring: Manager, Account Management Company: Kaseya Location: Miami, FL Job Posted Time: 2026-09-16 18:56:08 About the job Experience: •2 years of managing a team of quota carrying account managers or account executives. •At least 2 years of managing a team of quota carrying account managers or account executives. Required Skills: •Kaseya is seeking a dynamic and experienced •This role is crucial in ensuring our clients receive unparalleled service and support, driving client satisfaction and retention, and maximizing the value of our solutions. The ideal candidate will have a proven track record in account management, strong leadership skills, and a passion for delivering outstanding customer experiences. •Team Leadership: Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth. •Client Relationship Management: Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact. •Strategic Planning: Develop and execute strategies to enhance client satisfaction, retention, and overall account performance. •Performance Metrics: Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met, and implement improvement plans as needed. •Issue Resolution: Address and resolve any client issues or escalations in a timely and effective manner, ensuring client satisfaction. •Collaboration: Work closely with cross functional teams to ensure alignment and deliver a seamless client experience. Qualifications: •Managing a team of at least 5 sales representatives. •In-depth knowledge of client management and relationship-building techniques. •Excellent leadership, communication, and interpersonal skills. •Demonstrated capacity to analyze data, identify trends, and make data-driven decisions. •Proficiency in CRM software and account management tools. •Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!