Hiring: Manager, Account Management Company: Campspot Location: Grand Rapids, IL Job Posted Time: 2026-09-13 12:40:52 Employment Type: Hybrid Target Skills & Keywords : HubSpot About the job Experience: •2+ years managing an Account Management, Customer Success, or Sales team in a fast-growing company, with real ownership of hiring, coaching, and performance management. Required Skills: •(Please note, more senior candidates may be considered at the Senior Manager level). •Own the number and coach the team to it •Own net revenue retention and expansion targets for the team's full book, and report on progress against them regularly. •Use HubSpot data — usage trends, SLA adherence, NPS, churn indicators — to flag risk and expansion opportunities early, and build that habit into how the team operates. •Run regular 1:1 pipeline and account reviews focused on what's driving (or blocking) growth in each rep's book, not just activity tracking. •Hire, onboard, and develop Account Managers, with a clear view of what strong performance looks like at each stage of their growth. •Give direct, specific feedback and follow through to make sure it's implemented — not just delivered. •Get close to the customer conversation Qualifications: •Leadership & Communication •A track record of leading teams through change, giving direct feedback, and holding people accountable to it. •Strong communication and listening skills across audiences — reps, executives, customers, and cross-functional partners — with the ability to pick up early signals of risk or opportunity in a customer conversation. •Personal experience owning a quota, NRR target, or expansion number, including direct ownership of churn — you've been measured on growth, not just retention or satisfaction. •A track record of driving upsell, cross-sell, or new-product revenue •Comfortable leading or coaching ROI and pricing conversations with owners and executives. •Applied hands-on capability in HubSpot or a comparable CRM; experience with Attention or a similar tool for coaching, preferred. Compensation: •$95,000 - $130,000 / year •Competitive benefits and rewards package •Base salary: $95k-$130k; bonus eligible - quarterly bonus up to 25% of base salary Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!