Hiring: Manager, Account Management Company: CarGurus Location: Boston, MA Job Posted Time: 2026-09-10 11:11:37 Employment Type: Contract / Hybrid Target Skills & Keywords : Salesforce, Segment, Stakeholder Management About the job Experience: •2 years of experience leading, coaching, and developing a customer-facing sales, account management, customer success, or client services team. Required Skills: •The ideal candidate is an experienced people leader and builder who is comfortable making decisions in an evolving environment, while working heavily with their peers. They bring a strong point of view, extensive hiring experience, sound judgment, test new approaches, and continuously improve the team and its processes. •Build and lead the Canada Account Management function •Actively facilitate and support build out of the Account Management team, supporting creation of roles, responsibilities, service expectations, and rules of engagement between Account Managers + Account Executives, with the Senior Director of Canada and supporting team leaders. •Create scalable processes for account planning, customer engagement, performance reviews, churn mitigation, opportunity generation, and Salesforce documentation. •Make thoughtful, timely decisions about team structure, prioritization, resource allocation, and customer coverage as the business evolves. •Hire, coach, and develop a high-performing team •Bring extensive hiring experience and a demonstrated ability to identify, attract, and select strong talent across different levels of Account Management. •Build a team culture grounded in customer centricity, accountability, collaboration, continuous learning, and high standards. Qualifications: •A minimum of 2 years of experience leading, coaching, and developing a customer-facing sales, account management, customer success, or client services team. •Extensive experience hiring and building teams, evaluating talent, making hiring decisions, and onboarding new employees. •A track record of improving retention, customer engagement, adoption, expansion, or other measurable customer and business outcomes. •The ability to coach across a range of account segments, from high-volume transactional coverage to complex, executive-level partnerships. •Excellent communication, presentation, and stakeholder-management skills. •A willingness to evolve, experiment, receive feedback, provide feedback, and change course when the evidence supports a better approach. •The ability to work collaboratively with the Director of Canada and existing Canada leaders while also taking ownership and moving work forward independently. •Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. •The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. •Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. Compensation: •$136,000 - $170,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!