Hiring: MAC Organizer I Company: SEIU Local 2015 Location: Los Angeles, CA Job Posted Time: 2026-09-17 11:47:22 Employment Type: Contract About the job Required Skills: •Help form, build and grow our union through interaction with our membership. •Engage callers regarding topics pertinent to them as long term care workers including updates on politics, public policy, and other member issues. •Documentation of calls using MAC computer systems •Problem solving and providing resources for workers via phone or mail. •Answer questions about union contract or on-the-job rights: Filing a grievance/requests and/or referral to the staff team which handle collective bargaining and employer relations for Private Employers. •Answer questions about union participation, including membership status/dues •Answer questions on employment benefits. •Assist workers in registering for training courses and with questions relating to the California Long-term Care Education Center. Qualifications: •Fluency (written and spoken) in English and at least one additional needed language (Spanish, Mandarin/Cantonese, or Armenian) preferable, but not required. •Answer inbound calls and/or place outbound calls using computer based phone system, and speaking through a head set or phone handset, may include answer, disconnect, place on hold, conference with another call, make "help desk" call •Follow call flow script to gather information on caller and answer questions appropriately. •Review, update and create new notes by typing in computer databases. •Create follow up work orders as needed. This is done using online forms. •Use customer service skills and techniques to resolve caller complaints and concerns. •Adhere to department policies, practices, and behaviors on phone etiquette, punctuality, workplace cleanliness and performs to a high work ethic including but not limited to servicing without distractions and providing a high quality customer service experience to our membership. •Understands and is actively engaged in meeting departmental goals. •Use Standard Operating Procedures for a variety of activities including but not limited to: class registration, verification of eligibility for health insurance benefits, first level investigation of member complaints and/or discipline, using Language Line translation service, etc. •Train, develop, nurture and mentor colleagues Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!