Hiring: LPN Health Navigator - Behavioral Health Company: Capital Blue Cross Location: Harrisburg, PA Job Posted Time: 2026-09-10 11:51:03 Target Skills & Keywords : Microsoft Office, Population Health Management About the job Experience: •At least three (3) years’ recent/related experience working in health and wellness promotion, inpatient or other appropriate clinical setting. Required Skills: •Critical thinking and problem-solving skills; and ability to handle critical situations. •Excellent written, oral communication, listening, and organizational skills. •Demonstrated capacity to operate a personal computer (PC), including proficiency in Microsoft Office Products. Ability to use computer system while conversing telephonically. •Able to demonstrate strong customer service skills, including tact and diplomacy, both in person and telephonically when communicating with internal and external customers •Demonstrated capacity to appropriately prioritize workload and assignments and perform accurate, detailed and timely completion of assigned duties. •Demonstrated capacity to work autonomously and as part of an interdisciplinary team •Demonstrates sound judgment that affirms the rights and responsibilities of Member’s, families, health care professionals and health care organizations. •Knowledgeable on how to navigate all aspects of medical, behavioral, and social systems. Qualifications: •Actively monitors incoming calls, conducts outgoing calls, and responds to voice mail requests in a timely manner. This could include, but is not limited to, closing gaps in care, HRAs, upcoming education/health events, and provider follow-up. •Identify and assess members’ medical, behavioral, social, emotional, and financial needs. •Effectively and efficiently utilize the resources available of social, economic, behavioral, and support systems and programs to connect at-risk members with appropriate community resources to address barriers and adherence. Conducts health education. •Builds relationships with members, their families, and care givers and provides support in achieving their health care goals. Provide emotional support and/or referring to community-based or physician/provider for greater level of psychosocial intervention. •Completes education to assigned members and engages them into programs, completes interventions to meet member needs and identifies and refers candidates who require complex interventions to other programs/resources utilizing established criteria and documentation processes to support whole-person care. •Identifies and reports quality of care issues in accordance with established departmental policies and procedures. Maintains member confidentiality at all times. •Documents all care navigator activities in the care management documentation system, according to established policies and procedures. Attends company and departmental meetings and training sessions as required. •Assist with assigned population processes including, but not limited to, retrieving and assigning referrals, completing monthly reconciliation report between documentation system(s) •Patient Navigation certification preferred or obtained within 1-year employment. •Licensed Practical Nurse active license or degree in healthcare related field and 3 years of experience directly related to the duties and responsibilities specified. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!