Hiring: Long Term Care Ombudsman Program Assistant III Company: AgeSpan Location: Danvers, MA Job Posted Time: 2026-09-16 13:37:33 Employment Type: Hybrid Target Skills & Keywords : REST About the job Required Skills: •Interface directly with the Director of the Long Term Care Ombudsman Program to manage the responsibilities of the program and to enhance the quality of life of nursing and rest home residents by advocating for the residents of assigned facilities. Serving as a link between residents, families, staff, and others to resolve resident complaints and concerns. •Advocate for the residents in the nursing and rest homes within in the catchment area of the LTCOP of Elder Services of the Merrimack Valley and North Shore (which also includes Mystic Valley, Chelsea, Revere and Winthrop). •To assess, resolve and provide information and referral for concerns of residents, families and the community that are received during a facility visit.T •To complete weekly visits to assigned facilities (Approximately 10-15 facilities) unless otherwise authorized by the Program Director. •Maintain open communication during visits with assigned facility contact person to resolve concerns of residents brought forward during visits. •Complete visit reporting requirements within 48 hours of completion of a visit, in accordance with the reporting policies for visits and case documentation. •Identify and report issues that may affect the health, safety, welfare, and resident rights and or any serious concern, including reports or observations of abuse, neglect, or mistreatment immediately to the Program Director. •Maintain confidential information regarding the residents, their concerns only to be shared within the Ombudsman Program and with consent of the resident to all others. Qualifications: •Become certified as an Ombudsman or obtain certification within 60 days of employment. •Our Commitment to Diversity and Inclusion Compensation: •A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!