Hiring: Loan Servicing Unit Manager Company: East West Bank Location: El Monte, CA Job Posted Time: 2026-09-10 10:31:14 Target Skills & Keywords : Regulatory Compliance About the job Experience: •7 years of experience in the loan servicing industry •5 years management experience •Minimum 7 years of experience in the loan servicing industry •Minimum 5 years management experience Required Skills: •Lead and oversee the direct management of the loan operations team(s) including but not limited to; hiring, coaching, training, setting performance requirements and goals, developing and delivering scorecards results, metrics, key-man succession plans, and conducting performance reviews. •Direct loan operations activities to meet established goals and appropriate turnaround time to meet regulatory requirements for time sensitive activities. •Ensure that Loan Operations complies with all federal, state, local laws and internal Bank policies. •Ensure Risk Mitigation in the processing of Loan Activities ensuring compliance with Business Loan Agreement, Promissory Note and Regulatory Compliance requirement •Implement necessary changes within the Loan Servicing Unit to comply with any new or changed laws. Included in this process are: BSA/BO,TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, USAP, CRA, etc. •Perform periodic review of all processes including 3 rd party vendor processing and audit of their process. •Respond to internal and external audit request and findings and work to remediate any identified noncompliant processes or areas of concern. •Process & Manage Loan Purchase and Sold Activity. This includes working directly with the Treasury Dept., Accounting, Leverage Lending, Syndication and other lines of business. Qualifications: •Bachelor Degree in Finance, Accounting, Business Administration, or Economics. •Strong knowledge of rules, regulations and compliance requirements concerning loan servicing specific to the areas of oversight Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!