Hiring: Loan Phone Servicing Representative Company: Ent Credit Union Location: Apple Valley, MN Job Posted Time: 2026-09-10 14:28:59 About the job Experience: •1+ years' combined financial services, customer service, or mortgage lending experience, required •1+ years' consumer lending experience preferred Required Skills: •Assist members via the phone queue and other communication channels, addressing consumer loan related inquiries such as payment discrepancies, payment processing, payoff requests, payoff letters, total loss situations, general title information, and lien-release documentation. •Participate in weekly rotation of essential servicing tasks, which may include servicing emails, consumer insurance inbox, loans inbox, message center, payoff letters and deferrals; must be completed each day in a timely manner. •Take ownership of member concerns by researching consumer loan accounts, reviewing transactional history, and providing accurate resolutions in a timely manner. •Complete necessary follow-up calls and unsure all member inquiries are fully resolved from start to finish. •Maintain general working knowledge of loan-related protection products including GAP, warranty products, and payment protection. •Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act. •Organized, detail oriented, flexible and able to multi-task in an ever-changing environment •Display positive, professional demeanor and work independently with little supervision Qualifications: •High School Diploma/G.E.D. required •Effective verbal and written communication skills Compensation: •$22 to $26 per hour (S11), plus 5% annual target bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!