Hiring: Loan Operations Success Manager Company: NEWITY Location: Chicago, IL Job Posted Time: 2026-09-16 10:46:41 Employment Type: On-site Target Skills & Keywords : Embedded Systems, Portfolio Management, Product Strategy About the job Experience: •7-10 years in loan servicing, portfolio management, special assets, or lending operations, with hands-on SBA, SMB and/or commercial lending exposure. •10 years in loan servicing, portfolio management, special assets, or lending operations, with hands-on SBA, SMB and/or commercial lending exposure. Required Skills: •Onboard customers by understanding their monitoring workflows and configuring the platform for SBA and commercial loan portfolios. •Map bank processes—including covenant, collateral, financial-statement, tax, servicing-event, and exception monitoring—to configure and design solutions. •Serve as the trusted rollout lead, training teams, troubleshooting issues, and driving successful go-lives. •Define onboarding data and integration requirements, map system data flows, and partner with engineering on implementation. •Serve as the loan-operations expert, testing the roadmap against servicing, monitoring, operational, and regulatory realities. •Translate customer pain points into prioritized product feedback. •Ensure the platform meets regulated-lending requirements. •Refine positioning, scoping, and implementation playbooks as the GTM strategy matures. Qualifications: •Solid functional working knowledge of loan compliance and SOPs, the commercial loan lifecycle, covenant compliance, regulatory audit preparation and compliance and collateral monitoring (financial statements, insurance, UCC, taxes). •AI curious – you are excited and ready to dive deep into how AI can solve some of the most complex workflows and data processes in financial services – yet you don’t need to be an expert today. •Technical fluency: comfortable owning a software configuration, reasoning about data and integrations, and learning new tools quickly.[CR1] •Strong critical-thinking and problem-solving skills, and the communication ability to be credible with both financial institution operators during GTM and implementations and a product/engineering team to convey valuable feedback. •Comfort being customer-facing and embedded — you like being on-site (physically or virtually) making a rollout succeed. •: Base Compensation: $90,000-120,000 + Performance Bonus. Comprehensive Health, Dental, and Vision Insurance. Retirement Plan with Company Contribution of 3%. Paid Time Off and Holidays. Professional Development Opportunities. Compensation: •$90,000 - $120,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!