Hiring: Loan Operations Group Manager Company: East West Bank Location: El Monte, CA Job Posted Time: 2026-09-03 10:31:15 Target Skills & Keywords : C About the job Experience: •10 years’ experience in Mortgage Loan Servicing with exposure to SBA servicing and reporting. Knowledgeable in Commercial Lending. •5+ years of management experience. •Minimum 10 years’ experience in Mortgage Loan Servicing with exposure to SBA servicing and reporting. Knowledgeable in Commercial Lending. Required Skills: •Develop and implement operational plans and goals for multiple loan serving units. •Manage staffing in several areas of Loan Operations including all HR related activities such as, recruiting, performance evaluations, coaching, training, mentoring, and score cards. •Establish required processes and quality control procedures. Implement and provide ongoing management of the loan servicing teams and processes. •Direct loan operations activities to meet established goals and appropriate turnaround time to meet regulatory requirements for time sensitive activities. •Establish KPIs and KRIs and m onitor productivity and efficiency of multiple business units, against set goals. •Proactively implement process improvements to ensure service quality, service level agreements and Operational Excellence. Implement metrics for tracking of operational efficiency improvement. •Create and maintain a collaborative work environment that facilitates the achievement of business plan objectives. •Implement processes to ensure that Loan Operations complies with all federal, state, local laws and internal Bank policies. Qualifications: •Bachelor Degree in Finance, Accounting, Business Administration, or Economics. •Strong knowledge of RCSA and development of policies and procedures Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!