Hiring: Licensed Customer Service Representative Company: Allstate Location: Illinois City, IL Job Posted Time: 2026-09-16 16:38:18 Employment Type: Contract About the job Experience: •90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Required Skills: •At Allstate, you'll join a team committed to customer service excellence, continuous learning, and professional growth. This role offers the opportunity to expand your insurance knowledge, develop new skills, and build a rewarding career while helping customers protect what matters most. •Licensed and ready for your next opportunity? •Bring your insurance expertise to Allstate, where every day is a chance to make a difference for customers. You'll tackle complex challenges, build meaningful customer relationships, and deliver trusted guidance, all while growing your career with a company that values your skills and supports your success. •Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations. •Inputs and tracks into the appropriate databases. •Collaborates with other areas to identify, analyze, and improve processes. •Engages, inspires, educates and mentors, new hires and incumbents. •Assists in identifying process improvement opportunities. Qualifications: •An active Property & Casualty (P&C) or Personal Lines insurance license required •A passion for helping customers and delivering exceptional service •Strong verbal and written communication skills •The ability to navigate complex customer questions and identify solutions •Attention to detail and accuracy when documenting customer interactions •The ability to manage multiple priorities in a fast-paced environment •A collaborative mindset and commitment to continuous learning Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!