Hiring: Level 2 Technical Support Company: iHeartMedia Location: Ogallala, NE Job Posted Time: 2026-09-16 22:11:13 Employment Type: Full-time Target Skills & Keywords : .NET, SQL About the job Required Skills: •24/7 resource for troubleshooting software, hardware, technology functions, and broadcasting systems across all RCS products and services, with limited support of third-party products or services that interact or integrate with RCS software. •Provides guidance to ensure efficient end-user and internal support services by troubleshooting issues to determine the underlying cause. Utilizes technical support tools to identify problems and provide solutions for end-user and internal support incidents. •Participates in configuring and maintaining various technology functions, including software infrastructure and maintenance, system installations, configuration, upgrades, and maintenance. Responsibilities may also include application programming and analysis, data security, and disaster recovery. •Works with Product Leads and Management to ensure all L1 escalations are appropriately prioritized and addressed. •Perform all RCS L1 responsibilities, including answering incoming calls and emails. •Determine the priority and severity of escalated issues. •Follow through on escalations to ensure issues are handled according to their priority and severity. •Participate in a weekly 24/7 on-call rotation. Qualifications: •Respect for others and a strong belief that others should do this in return •Full proficiency and understanding of job function •Open communication with colleagues and direct reports that encourages collaboration and team consensus Compensation: •Employer sponsored medical, dental and vision with a variety of coverage options Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!