Hiring: Learning & Event Technology Specialist, Technology Experience & Community Company: Boston University Location: Boston, MA Job Posted Time: 2026-09-16 13:15:02 Employment Type: Full-time / Remote Target Skills & Keywords : Accessibility, ServiceNow, macOS About the job Experience: •1+ years of experience working with AV/IT technology in a support role (fellowships or a targeted AV/IT training program may count). •2 years of eligible service. Required Skills: •1+ years of experience working with AV/IT technology in a support role (fellowships or a targeted AV/IT training program may count). •High school diploma or equivalent required; bachelor's degree preferred. •Operation and troubleshooting of AV/IT systems in classrooms, meetings, and live events, including full live meeting and event support, livestreams, and fully virtual events. •Support for audience response, digital signage, projection systems, AV/IT control and switching equipment, audio amplifiers and mixers, lecture capture, and video recording and production equipment. •Valid driver's license strongly preferred. •Demonstrated capacity to lift moderately heavy equipment (up to 75 pounds) Qualifications: •We value employees with a willingness to learn. AVIXA Recognized AV Specialist and/or Certified Technology Specialist (CTS) certification. •Operational familiarity with remote assistance tools (e.g., Bomgar) and enterprise management software (e.g., Crestron Fusion). •Solid functional working knowledge of media management systems such as Kaltura Experience supporting Windows and macOS hardware and software, desktop applications, peripherals, and mobile devices. •Awareness of ADA/Section 508 accessibility concepts for live events and classroom. •Follow established business processes and procedures, work within our ticketing system, and keep accurate records of incidents and requests while working in the field. •Demonstrated capacity to work productively in cross-functional and matrix-reporting teams, as well as independently, exhibiting sound decision-making in fast-changing situations. •Solid functional working knowledge of video streaming platforms, network delivery methods, and streaming protocols. •Boston University Offers An Excellent Benefits Package •Time Off: Generous time off, paid intersession break, and 13 paid holidays. •Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!