Hiring: Learner Care Specialist Company: Tata Consultancy Services Location: Renton, WA Job Posted Time: 2026-09-10 11:29:06 Target Skills & Keywords : Microsoft Excel About the job Experience: •6 years of experience in learning operations, registration/enrollmen •6 years of experience in learning operations, registration/enrollment operations, HR/shared services, customer support, or similar operations roles. Required Skills: •Strong customer service orientation with the ability to explain program curriculum and policies clearly to learners and stakeholders. •Critical thinking and problem-solving skills to assess learner situations, determine root cause, and provide accurate solutions. •Hands-on experience managing registrations/enrollments, including manual enrollment and processing enrollment change requests (add/drop/date change). •Comfort using learning/event systems and collaboration tools (e.g., My Learning, SharePoint, Boeing Events App) and understanding system workflows/architecture to troubleshoot issues. •Demonstrated capacity to manage a shared mailbox/group inbox and respond within defined SLAs (e.g., within 24 business hours). •Strong attention to detail and data accuracy; ability to create and maintain reports (e.g., weekly enrollment reports) and ensure records/attendance are updated correctly. •High integrity and discretion to keep student information confidential and secure, including sensitive program eligibility/classification visibility where applicable. •Manage and interface with registration system technology (My Learning, SharePoint, Boeing Events App) to ensure event accuracy, readiness, and a smooth learner experience. Compensation: •$60,000 - $80,000 / year •Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!