Hiring: Lean Continuous Improvement Manager - Regulatory Systems Company: Delaware Department of Natural Resources and Environmental Control Location: Dover, DE Job Posted Time: 2026-09-03 14:19:46 Employment Type: Contract Target Skills & Keywords : Project Management, Root Cause Analysis, Six Sigma, User Experience, Visio About the job Required Skills: •Reviews, evaluates, and makes recommendations for improvements to state processes, products, and services by identifying opportunities, planning improvements, defining the change, and measuring results. •Selects, interprets, and utilizes continuous improvement methods, models, and tools such as plan-do-check-act (PDCA), A3, and define-measure-analyze-improve-control (DMAIC) models. •Measures lead and lag performance and conducts statistical analyses such as root cause analysis to identify the cause of issues, or gap and impact analysis to define current and future state objectives and processes. •Partners and collaborates with customers, business process owners, management, and end users to develop business process models, customer journey maps, and workflows, considering problems such as areas of waste and improvement opportunities to create a clear vision of future state outcomes. •Aligns business requirements, scope, and objectives with the overall business strategy and identifies, tracks, and resolves issues, problems, and challenges. •Integrates service delivery with business analysts, change and project management resources, providing updates, information, and coordinating continuous improvement activities as needed with project and program team members. •Conducts voice of the customer requirements gathering, user experience design reviews and customer experience satisfaction reviews to build/validate processes that are better informed by end user needs. •Maintains effective lines of communication and delivers high quality, customized communications timely and accurately. Qualifications: •JOB REQUIREMENTS For Lean Continuous Improvement Manager •Completion of a professional continuous improvement certification such as Lean Six Sigma Green Belt. •Four years’ experience in performing continuous improvement work such as reviewing, evaluating, and making recommendations for improvements to processes, products, and services by identifying opportunities, planning improvements, defining the change, and measuring results. •Three years’ experience in conducting data analysis, statistical modeling, impact, or root cause analysis, and recommending improvements based on findings. •Two years’ experience in designing, prioritizing, and defining the scope of continuous improvement analyses, studies, or projects including selecting appropriate continuous improvement methods, models and tools. •Six months' experience in budget, grant or contract administration such as developing, monitoring and controlling budgets, grants, or contracts. •The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview. •DNREC does not provide sponsorship for holders of H-1 B Visas. •Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!