Hiring: Lead User Experience Researcher Company: UKG Location: Sunrise, FL Job Posted Time: 2026-09-02 17:59:54 Employment Type: Full-Time Target Skills & Keywords: UX Research, Mixed-Methods Research, Generative Research, Evaluative Research, Usability Studies, Surveys, Diary Studies, Contextual Inquiry, Frontline Workers, Mobile Experiences, AI-First Products, Multi-Sided Markets, Product Strategy, Data Synthesis, Stakeholder Management Experience: - Lead end-to-end, high-impact research from problem framing through post-launch evaluation - Independently conduct and activate research in complex environments with competing priorities and stakeholders - Define research strategy and roadmap for a multi-sided market program, spanning discovery, usage, and retention - Research workers, employers, and service partners - Play a leadership role within the UX Research team, reporting to the head of UX research - Experience researching hard-to-reach populations such as deskless, hourly, mobile-only frontline workers Required Skills: - Mixed-methods research expertise (interviews, usability studies, surveys, diary studies, contextual inquiry) - Ability to identify key questions, balance speed with rigor, and recommend paths forward amid ambiguity - Strong synthesis skills across qualitative research, survey data, telemetry, and business context - Ability to translate findings into actionable insights and decision frameworks that drive product adoption and conversion metrics - Strong storytelling and clear narrative communication to drive impact and decisions - Proactive identification of knowledge gaps and connection of stakeholder teams - Experience evaluating new service categories (e.g., credit, insurance, whole-worker support) through generative research - Ability to assess market viability and user needs Qualifications: - Proven experience leading end-to-end UX research in complex, ambiguous environments - Demonstrated ability to move beyond research delivery to drive product decisions - Experience developing recruiting and research approaches tailored to unique population constraints and contexts - Strong collaboration and stakeholder management skills Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!